Our principal product is Travel and Tour Services.
We offer advice on travel formalities expected to be cleared from the
beginning to the end of the trip.
Travel documents, visas, immigration, health customs and security
these include but are not limited to: reservation, ticketing minimum
connections, route network, baggage, flight check-in, hotel booking, car hire
arrangements, un-accompanied minor (children traveling alone), group travel.
Our experienced travel consultants are trained to advice clients on the most
cost effective schedules and fares. This will be determined by the following
factors:- organization rules and regulations, travelers special requirements,
convenient departure and arrival times, easy transfer connections, special
fares and their restrictions, reliability and quality of the airlines, stop over
packages and other benefits offered by airlines and hotels. Whenever possible
alternative itineraries will be given to travelers for consideration.
Our travel counselors will be automatically alerted through C.R.S system if
travel destinations are particularly sensitive health area. The traveler will then
be informed of the requirement and advised on the necessary precaution to be
taken prior to departure. Travelers will be advised on airport closures, flight
cancellation and delays, natural calamities, industry related crisis, inclement weather and natural disasters and will examine with the travelers all rerouting alternatives and options.
We are ready to handle all irregularities or emergency that may occur. Our
management staff and travel consultants are on telephone standby to provide
work related assistance after normal working hours on weekends and
holidays. Our office hours are from 8.30 am to 5.00pm Monday to Friday and
from 9.00 am to 12.30 pm on Saturdays.
We also provide tour related service and handle tour whether they are to
domestic or international destinations.
In addition we also provide leisure facilities through our established vendor
relation with numerous leisure suppliers. We also co-ordinate seminars and
The travel industry has a greater proportion of staff than most industries in
contact with the customer, therefore organization development, training and
motivation of all levels of staff is a critical success factor to the company.
An important feature of our commitment to providing quality and consistent
service is the caliber of our personnel under the direction of Managing
Director Ms. Janet Kilonzo with over 15 years experience in Airline Industry.
We have a qualified staff with proven Professional records. It is our company
policy to employ competent professionals with suitable experience. Our in-training
program offers opportunity for self improvement and advancement.
Jamacle Travel & Safaris realizes that in today’s competitive climate only the
highest quality service will retain the client. We understand the necessity to
balance the dual objectives of cost reduction and service performance and it is
for this reason that we place a lot of emphasis on quality assurance. We are
consistently developing a provision of top quality service to our travelers
through our network and are ongoing high priority exercise of our
The method applied by Jamacle Travel & Safaris for quality measurement
and gauging the client satisfaction include:
Jamacle Travel & Safaris offers creativity, innovation and commitment to
ensure the success of travel programs. In our role as travel consultant,
negotiator and service provider you may count on us to remain flexible and
open to modification of travelers’ programs. As a team we place our
considerable resources at the traveler’s disposal.